Shipping policy


Shipping Policy



Thank you for shopping with us.


Our pieces are carefully made to order in Japan and shipped worldwide with a strong focus on quality, detail, and presentation.

Please review our shipping policy below before placing your order.



Crafted in Japan



All of our pieces are crafted in Japan and prepared with care for each order.



Worldwide Shipping



We are pleased to offer free worldwide shipping on all orders.


All packages are dispatched from Japan using Japan Post or Yamato Transport, depending on the destination and shipping conditions.



Processing Time



All items are made to order, allowing us to prepare each piece with the attention it deserves.


Please allow approximately 2 weeks for processing prior to shipment.

Processing times may vary slightly depending on current order volume, production conditions, and seasonal demand.



Delivery Time



Delivery times vary depending on the destination country, customs clearance, and local carrier operations.


Because all orders are shipped internationally, delays may occasionally occur due to customs procedures, transportation conditions, weather, or other factors beyond our control.



Shipping Confirmation



Once your order has been shipped, a shipping confirmation will be sent if applicable.



Customs Duties & Taxes



Orders shipped outside Japan may be subject to customs duties, import taxes, or VAT imposed by the destination country.


Any such charges are the responsibility of the customer.



Incorrect Shipping Information



Please make sure that your shipping address is entered correctly at checkout.


We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.


Lost, Delayed, or Returned Packages



We are not responsible for delays caused by customs clearance, local delivery services, weather conditions, or other circumstances beyond our control.


If a package is returned due to an incorrect address, failed delivery attempts, or refusal to pay customs charges, additional shipping fees may be required for reshipment.



Contact



If you have any questions regarding shipping, please contact us and we will be happy to assist you.